Who's on the line? Women in call centres talk about their work and its impact on their health and well-being

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Resource Language: 
English
Owning Org: 
Atlantic Centre of Excellence for Womens' Health (ACEWH)
Centres of Excellence for Womens Health (CEWH)
Media Type: 
Paper
Online
Author: 
Carol Putnam
Charlotte Loppie
Anne Fenety
Publisher: 
Maritime Centre of Excellence for Women's Health (MCEWH)
Publication Date: 
2000
Publication Place: 
Halifax, NS

Presents the findings of a study into the perceptions and experiences of female call centre workers about the ways in which this type of work might influence their physical, psychological, emotional and social well-being. The project explores job stressors, coping strategies and buffers experienced by female call centre workers. The qualitative inquiry used face-to-face interviews with 25 women who worked in a variety of call centres (sales and service, telemarketing and fundraising, market research and survey, as well as medical services) in the Halifax Regional Municipality. Interviews were conducted between September and November 1998. The findings of this project carry various implications for policy surrounding the issues of job security, public abuse of call centre workers, lack of unions and other support structures, managing family responsibilities, health incentives at the workplace, transportation, and workers' compensation.

ISBN/ISSN: 
MCEWH WORK.P88 2000
Notes: 
Includes bibliographical references.