[3]
Health Canada
Patient Wait Times Guarantees (PWTGs) are important tools to help provide certainty for patients, build public confidence in the public health system and enhance system accountability. As international experience has shown, PWTGs can be designed to meet particular needs as part of a multi-pronged access strategy.
For more on this, please visit: http://www.hc-sc.gc.ca/ahc-asc/media/nr-cp/2007/2007_wait-delai-bk1_e.html [4]